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Frequently Asked Questions
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Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.
It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.
To ensure the authenticity of the products you purchase from Clothops, we take several steps to guarantee that you are receiving genuine, high-quality items:
1. Authorized Partnerships: We work directly with trusted, authorized suppliers and premium brands to offer only authentic products. Every item in our collection is sourced from reputable manufacturers.
2. Quality Assurance: Each product undergoes a strict quality control process to ensure it meets our high standards of craftsmanship and authenticity.
3. Detailed Product Descriptions: We provide in-depth product descriptions and clear images, allowing you to examine each item closely before making a purchase. Our detailed information helps you make informed decisions.
4. Certification and Tags: Many luxury items come with certification of authenticity, including brand-specific tags, serial numbers, and packaging. We include these details whenever possible.
5. Customer Service: Our dedicated customer service team is available to answer any questions you have regarding product authenticity. If you need further verification, we’re here to assist.
At Clothops, we are committed to offering only the finest, authentic luxury clothing, so you can shop with confidence.
We want you to be completely satisfied with your purchase. If, for any reason, you are not, we offer a 14-day return policy on all items that have not been used or altered and are still in their original packaging. Please visit our “Return Policy” page for full details.
Protecting your personal information is of utmost importance to us. We use advanced security measures to protect your data, including SSL technology for secure online transactions. Please visit our “Privacy Policy” page to learn more about our data protection measures.
We understand that sometimes you may need to make changes to your order. If you need to change or cancel an order, please contact our customer care team as soon as possible at hi.clothops@gmail.com. We'll do our best to accommodate your request, however, we cannot guarantee changes once an order has been processed for shipping.
After your order is placed, you'll receive an email confirmation with your order details. If you don’t receive an email, please ensure it hasn't been filtered into your spam or junk folder. If you still cannot find it, contact our customer care team and we'll happily assist you.
You can contact us through our contact page! We will be happy to assist you.